Refund and Returns Policy
We want you to love your purchase!
- Returns are accepted within 14 days of delivery for unused, unopened items in their original packaging.
- Due to hygiene and safety standards, opened or used products cannot be returned.
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos. We’ll gladly replace it or make it right.
- Customers are responsible for return shipping unless the error was ours.
For assistance, please contact us at info@soakandsootheco.com (or if we get a separate email for returns?)